All of our merchandise has been inspected for imperfections before shipment and most products are covered by a full manufacturer’s warranty. If you should receive an item that is not in perfect condition, or need specific repair or warranty information, please contact our customer service department immediately. We disclaim the warranty of merchantability.

Contact: 1 (844)999-PORT (7678) or E-mail:info@portmantos.com



PORTMANTOS envisions being your preferred, one stop travel destination. Our core focus is to provide you the best quality and diverse brand portfolio that matches up to latest technology and style, with a commitment to first class service and assistance. As soon as you buy a product, it will get automatically registered in our system. You will then be exposed to the diverse world of PORTMANTOS Concierge Service. We have over 30 years of experience dealing with repairs and fixes, and unless your carry on is from the college days, we will be happy to repair any luggage item purchased from PORTMANTOS.

Please email your repairs request to info@portmantos.com. Be sure to include the following information.

  • Name
  • Address
  • Phone Number
  • Order Number
  • Item Name
  • Images - with description of damage and how it happened.

One you receive confirmation from us that your repair request was received you will be informed of further instructions on how to ship it to us. 

Once Repaired we will ship it back to you free of charge. You can expect your return between 2 – 4 weeks of us receiving the shipment, so you can travel stress-free.

Please note: If the repairs aren’t covered under the manufacturer’s warranty there may be additional charges. Upon inspection PORTMANTOS will contact you before any repair is carried out if an additional charge is required.  Should the cost of repairs be too expensive, you have an option of applying your shipping cost towards a new piece of luggage. 

Contact: 1 (844)999-PORT (7678) or E-mail:info@portmantos.com